Shipping policy

Processing Time: Orders are processed within 1–2 business days Monday–Friday.

Free Shipping: We offer free standard shipping on all US orders. No minimum required. Standard delivery: 5-7 business days. Expedited 2-3 business days.

Supplier Items: Some items ship directly from suppliers. Shipping for these is calculated at checkout. Delivery typically 5-10 business days.

Order Tracking: You’ll receive a tracking number by email once your order ships.

International: Shipping rates and times calculated at checkout.

Lost or Damaged Orders: Contact hello@urbanpawzpetshop.com within 7 days of expected delivery.

Holiday Delays: Delivery times may be longer during peak seasons.