Shipping policy
Processing Time Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
Shipping Times
- Standard Shipping: 5–7 business days
- Expedited Shipping: 2–3 business days
Shipping Rates Shipping rates are calculated at checkout based on your location and order size.
Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number.
Lost or Damaged Orders If your order arrives damaged or goes missing, please contact us at [Happy@urbanpawzpetshop.com] within 7 days of the expected delivery date and we'll make it right.